Support

Problems with your IT? You have come to the right place! Whether it is just one machine in your living room, your child's laptop, a complete home network, problematic applications, or indeed your IT Systems within your business then I can help solve your problems! With my very competitive rates, friendly, trustworthy and knowledgeable service, three methods of support, free estimates and a No Fix No Fee Policy, there is an option for everyone.

A problem with your hardware (Desktop, Laptop, Netbook, Server, Network, Printer) or your Software (any application on Windows and Mac platforms)? Contact me and i will be advise.

Three Methods Of Support:

1. On site

For quick response and immediate attention, on-site call out is the best option, although the most expensive. An hourly charge is in operation for on-site work, however regular customers can buy blocks of time to allow on-site at a cost effective rate. On site is generally recommended only for emergencies, or instances where you wish the work to be carried out immediately.

2. Workshop

Any hardware will be collected, taken away, fixed and returned. Receipt will be left while hardware is being worked on. Workshop Repair tasks are the most cost effective way to get things repairs - generally fixed job price + cost of parts + mileage.

3. Remote Assistance

If you have any machines which need attention, they boot up and you have a working internet connection, then Remote Assistance might be for you. Working remotely, i connect in to your system and take control of your mouse and keyboard as if i am sitting in front of it. At all times, you have full control and can watch. Nothing is installed on your machine. This service is charged in 15 minute intervals but works out less than an on-site visit.

You have a problem... What do you do?!

If it is an emergency - and requires immediate urgent assistance, or your system is not working preventing you from filling out the on-line message form - call 07400 513 999

In all other instances, click here and fill out the message form and I will respond within 24 hours. When you log a problem, you will be asked whether this will be on-site, workshop or remote work, so please specify this when you log the call

> Back